Frequently Asked Questions
Everything you need to know about shopping for sustainable home goods.
What is the source of the products sold at Habitat ReStore eStore?
Our inventory consists of donated home goods, furniture, and building materials from individuals and businesses. Every purchase helps fund Habitat for Humanity’s mission to build affordable housing.
How do you determine the condition of your items?
Each item is inspected by our team. We categorize products as 'New', 'Like New', or 'Gently Used'. Detailed descriptions and photos are provided for every listing to ensure transparency regarding any minor wear.
Do you offer shipping or is it local pickup only?
We offer both! Smaller items can be shipped nationwide, while larger furniture pieces and building materials are typically available for scheduled local pickup at our warehouse location.
What is your return policy for online purchases?
Due to the unique nature of our donated inventory, all sales are final. However, if an item arrives damaged or was misrepresented in the listing, please contact our support team within 48 hours for a resolution.
How often is new inventory added to the eStore?
We update our online catalog daily as new donations arrive. Because most items are one-of-a-kind, we recommend checking back frequently or signing up for our newsletter to see the latest arrivals.
Can I donate items directly through the eStore?
While the eStore is for purchasing, you can find a 'Donate' link in our menu to schedule a pickup or find drop-off locations for your tax-deductible furniture and home goods donations.